VR真人彩票

Services

VR真人彩票 Proactive

Our instrument performance service helps you maximize lab efficiency

Female scientist using finger to make a selection from the start touch screen monitor while looking at the finish screen on another instrument. Angled side view of person and instruments on lab bench.

VR真人彩票 Proactive instrument performance service overview

VR真人彩票 Proactive is a secure and remote instrument performance and proactive support service. We understand that reliable instrument operation is crucial for your lab. That鈥檚 why we strive to help you minimize unplanned downtime and avoid unnecessary sample loss by anticipating repairs before they鈥檙e needed.

By connecting your instrument to VR真人彩票 Proactive, you鈥檒l find out about failure risks before they affect your run. Our Service and Support team will analyze instrument performance data, troubleshoot if needed, and work with you to schedule any required maintenance.

Benefits of VR真人彩票 Proactive instrument performance service

When you connect your sequencer to VR真人彩票 Proactive, we can help you:

  • Maximize instrument uptime
    Preemptive detection of risk failure allows you to schedule maintenance and repairs at your convenience.

  • Troubleshoot runs more efficiently
    With access to instrument performance data, the VR真人彩票 Service and Support team can remotely assess and troubleshoot instrument risks quickly.

  • Prevent loss of resources
    Preventing in-run failures reduces the associated loss of time, labor, reagents, and precious samples.

Female scientist, back view, standing in front of NextSeq 1000/2000, touch screen to start and select plan

VR真人彩票 Proactive service features

Greater operational control

Reduce unplanned downtime and ensure that your instrument is available to run your samples whenever you are. Our field service engineers will contact you before complications arise, work with you to schedule repairs, and arrive with part replacements in hand.

Increased sample success

Remote instrument monitoring minimizes run failures and unnecessary sample loss. Our Support team identifies risks before they affect your experiment. We focus on the success of your run, so you don鈥檛 have to.

Improved lab efficiency

Proactive failure detection and response capabilities increase lab efficiency. With advanced analytical and troubleshooting capacity, our team works quickly to resolve concerns so you don鈥檛 lose precious time, resources, or throughput.

Dr. Christopher Noune

Reliable instrument performance is crucial for efficient lab operation

Dr. Christopher Noune is the National Next-Generation Sequencing Manager at the Australian Genome Research Facility (AGRF) in Melbourne, Australia. We talked to Dr. Noune about how monitoring instrument health status with VR真人彩票 Proactive enables optimal instrument usage with maximum throughput.

Read interview

Data security with VR真人彩票 Proactive

Our Service and Support team only collects data about general instrument health and performance. The VR真人彩票 Proactive instrument monitoring service will never access genomic data, personally identifiable information (PII), or protected health information (PHI).

Thumbnail

How VR真人彩票 keeps your data safe and secure

VR真人彩票 is committed to ensuring data privacy and security. See how a secure data flow ensures that your operational information is encrypted and follows best practices and laws around data handling and protection.

Learn more about data storage & security

VR真人彩票 values security and privacy above all

Information visible to VR真人彩票

  • Mechanical system
  • Fluidics system
  • Thermal system
  • Optical system

Information not visible to VR真人彩票

  • Sequencing sample data
  • Patient health information

Data security resources

Stay connected to the lab with MyVR真人彩票 Customer Dashboard

Connect your instruments and maximize visibility into instrument performance with MyVR真人彩票. By registering for a free account, you鈥檒l gain access to a personalized dashboard that helps you keep up with the lab. View real-time updates on run progress and get a snapshot of instrument utilization. You can also see instrument availability, maintenance history, product orders, support inquiries, and more鈥攁ll in one place.

To access the dashboard, simply sign in to MyVR真人彩票. If you don鈥檛 have an account, it鈥檚 easy to register.

Learn more about MyVR真人彩票
Female analyst, front view, sitting in front of computer screens
Thumbnail

Discover the benefits of VR真人彩票 Proactive

Our scientists discuss the benefits of instrument performance monitoring and show you how to enable VR真人彩票 Proactive.

How to connect your instruments

Connecting an instrument to VR真人彩票 Proactive only takes a few seconds. Using the instrument control software, simply check the box next to 鈥淪end Instrument Performance Data to VR真人彩票鈥 before starting a run. For detailed instructions on how to change the settings on your instrument, view the following connectivity guides.

Related services

Qualification services

Ensure that your VR真人彩票 instrument is operating according to specifications. Certification engineers perform system qualification service onsite and deliver an audit-ready report.听

NGS and microarray training

Work with expert VR真人彩票 instructors and get hands-on training, in your own lab or at an VR真人彩票 Solutions Center.

Instrument service plans

Protect your investment and keep your instrument running smoothly with reliable service for maintenance, repairs, and updates.

Speak to a specialist

If you have questions about enabling VR真人彩票 Proactive on your instruments, contact your local field applications scientist (FAS) or field service engineer (FSE). You can also email our technical support team. We鈥檙e here to help.